© 2018 by Eagle Point Technology Solutions

Phone (724)704-0650

Email sales@eaglepointtech.com

Our mission is to empower our clients and inspire efficiencies by providing exceptional technology solutions.

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Managed IT Services

Eagle Point's Managed IT Services supervises your IT architecture to maximize productivity, enhance efficiency, and drive cost savings.  We manage, maintain and support your entire IT infrastructure 24/7/365 for one monthly fee, whether your equipment is at your location, data center or in the cloud. The addition of a Virtual Chief Information Officer (vCIO) provides our clients with strategic objectives and helps align our client’s enterprise goals from an IT perspective.

Standard Services Plan

Standard Service Plan Provides

  • A fixed monthly fee for standard services – no hidden costs!

  • Complete infrastructure support for your users, computer, servers and network devices

  • A responsive and dedicated Technical and Account Management Team

  • Unlimited 8 am to 6 pm weekdays or 24x7 Help Desk support 

  • Onsite support as needed for issue resolution. 

  • 24x7x365 Network Monitoring

  • Patch Management

  • Web Protection (Blocking of Websites)

 

Additional Services

  • Onsite IT services (A fixed number of hours per week)

  • Fixed price Technical Projects

  • Application development both on and offshore

  • Project Management Business system selection and implementation

  • After hours remote help desk

  • Managed Data Backup

  • Project Management

Additional IT Services

 

vCIO (Virtual CIO)

vCIO Services

  • Technology Steering and Development

  • Budgeting Development and Management

  • Project Oversight

  • Vendor Sourcing and Management

  • Contract Negotiation and Management

  • Review of Internal Systems and Processes

  • Policy Development and Review

  • Development of Disaster Recovery Plan based on client's budget

 

Our Managed IT Services

 
  • DISASTER RECOVERY

  • BUSINESS CONTINUITY

  • VULNERABILITY SCANS

  • 24X7 MONITORING

  • 24X7 ALERTING

  • 24X7 MANAGEMENT

  • MOBILE DEVICE MANAGEMENT

  • FIREWALLS

  • VPNS

  • 24X7 HELP DESK

  • REMOTE ACCESS

  • WIRELESS SOLUTIONS

  • COMPLIANCE CONSULTING

  • BUSINESS PHONE SOLUTIONS

  • SECURITY SERVICES

  • SECURITY POLICIES

  • DATA BACKUP

  • SERVER SOLUTIONS

  • NETWORK SOLUTIONS

  • PC REPAIR SERVICES

  • MAC REPAIR SERVICES

Business Benefits Of Our Managed IT Services

IMPROVE IT

We begin with clearly defining the right IT strategy for your business. From there, we design a solid and flexible architecture. We evaluate and implement the products and services that will be components of that architecture. We watch it day and night to make sure it’s always running.

TOP-NOTCH TECHNOLOGISTS

We provide engineers, technicians and IT support staff who have certifications from virtually every major manufacturer, standard and methodology.

THE CLOUD

Your business needs determine which parts of your infrastructure you keep in house, which you colocate or host with us, and which bring the best value when delivered in the cloud. That includes storage, security, applications, traffic management – every element of your IT landscape.

SERVICE PLANS

We cover the full IT spectrum. But, you hire us to cover only what you need. We take on some, many or all of the tasks involved with planning, implementing and maintaining your IT operation.

ADMINISTRATION

We help you get all your IT assets under control, including updating your licenses, taking inventory of all your hardware, and tracking your warranties to be sure they are current.