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Customer Engineer - I (Hermitage, PA)



A Customer Engineer I is responsible for the proactive and reactive support, troubleshooting and documentation of new and existing customer base. This position is ideal for a hands-on, well rounded engineer who desires to be involved in all aspects of the IT field. The position requires strong resource and time management skills for systems support. Individual will need to be self-motivated, detail and process oriented, possess strong verbal and written communication skills, excellent customer service skills and have solid problem solving/trouble-shooting abilities.

  • Supporting and trouble-shooting modern networks including but not limited to TCP/IP, DNS, DHCP, switches, routers, firewalls, and wireless. 

  • Supporting and trouble-shooting multi-site Active Directory 2003/2008/2012 environments. 

  • Supporting and trouble-shooting Microsoft Exchange 2003/2007/2010/2013 environments.

  • Supporting and trouble-shooting Microsoft Exchange Office 365.

  • Supporting and trouble-shooting multi-site WAN environments. 

  • Supporting and trouble-shooting on-premises networks with multiple WAN and VLAN configurations (including but not limited to cabling, routing, routing protocols, switching, internet, and overall network architecture). 

  • Supporting and troubleshooting virtualization environments

  • Proven customer facing field experience.

  • Supporting and troubleshooting backup solutions both on-site and remote

  • Supporting and troubleshooting storage area networks


  • Bachelor's degree in Information Technology or equivalent experience.

  • MCSE, MCSA, MCITP:Server Administrator, MCITP:Enterprise Administrator or equivalent hands on experience.

  • CCNA or equivalent hands-on experience

  • Minimum of 3 years related hands-on work experience.

  • Work experience must include supporting local area network connected devices or any equivalent combination of education and experience.

  • Apple computer hands-on experience

  • VCP or equivalent hands-on experience

  • Proficient with Microsoft Active Directory 2003/2008/2012 and Microsoft Exchange 2003/2007/2010/2013. 

  • Proficient with the Microsoft Windows operating system (2003/2008/2012/XP/Vista/7). 

  • Proficient with the Microsoft Office Suite of products (2007/2010/2013). 

  • Proficient with Cisco router, firewall, switch, and access point configuration and management. 

  • Proficient in routing and switching technology and terminology as well as the OSI model and how it applies to telecommunications.

  • Proficient with Virtualization technologies including VMware ESX 4.0 and later

  • Ability to work at onsite at client facility as required.

  • Presents a tidy and professional physical appearance to customers and colleagues in a way the represents Eagle Point Technology Solutions well, especially at a customer site.

  • Willingness to work evenings and weekends on occasion.


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